Privacy Policy

Effective Date: April 26, 2026

FLOWMIND LLC ("we", "us", "our") provides AI-powered voice and automation services to businesses. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services.

1. Information We Collect

Business name, contact name, email address, and phone number
AI call logs, service usage data, and appointment records
Billing and payment information (processed securely via our payment provider)
Website usage data including IP address, browser type, and pages visited

2. How We Use Your Information

To deliver and manage your FLOWMIND LLC AI services
To send service updates, invoices, and support communications
To send SMS and email messages related to your account and service activity
To improve our platform and automate follow-up communications
To comply with applicable laws and regulations

3. SMS / Text Message Consent (A2P)

By providing your phone number and submitting any form or signing up for FLOWMIND LLC services, you expressly consent to receive automated and manually sent SMS text messages from FLOWMIND LLC at the number provided, including:

Onboarding instructions and account setup updates
AI call summaries and service activity alerts
Appointment confirmations and reminders
Billing reminders and invoice notifications
Promotional messages (only if you separately opt in)

Message frequency varies. Standard message and data rates may apply.
Reply STOP to cancel at any time. Reply HELP for help.
We do NOT sell, rent, or share your phone number or SMS consent with any third party for their own marketing purposes.

4. Email Communications

By providing your email address, you consent to receive transactional and service-related emails from FLOWMIND LLC. You may opt out of marketing emails at any time by clicking "Unsubscribe" in any email.

5. Data Sharing

We do not sell your personal data. We may share data only with:

Technology providers that power our platform, bound by confidentiality agreements
Legal or regulatory authorities when required by law

6. Data Retention

We retain your data for the duration of your service relationship with us and for up to 3 years after cancellation for legal and billing compliance purposes.

7. Your Rights

Request access to or a copy of your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal retention requirements)
Opt out of SMS or marketing communications at any time

8. Cookies

Our website uses cookies to analyze traffic and improve your experience. You may disable cookies in your browser settings; some features may be affected.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance.

10. Contact Us

FLOWMIND LLC
Phone: (252) 333-9638
Email: [email protected]